Glad I Could Help:
Supervisory Skills
Level 1

Glad I Could Help is an online, self-study class available as an individual class or part of a larger supervisory series.

Class Content
There is no tougher business situation than dealing with an angry customer, whether external or internal to your organization. Now, you can equip employees to handle those calls and confrontations without getting rattled. What's more, they'll become experts at working through misunderstandings, misinformation, and frustration over policies and practices, while helping angry customers feel heard and valued in the process.