| Communication and Conflict Management are two of the biggest challenges everyone faces in both their personal lives and at work. In this two-part course, you will learn how changes in the way your organization approaches communication and conflict can have a dramatic positive impact. We will focus on the process of communication, your personal style, different personalities, barriers to communication, strategies, and techniques to make improvements. We will also address conflict management styles, behaviors, the causes of conflict, and how we can better equip ourselves to maintain effective relationships for the long term.
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