This course will teach you how to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You will learn to approach difficult situations by answering the questions: who? what? where? when? how? and why? By answering these questions, you will understand who your difficult people are, what they're like, how you react to them, and their response to your actions.
You will also practice analyzing your interactions with those you share space with. By observing others closely, you will learn to read their identifying characteristics. Once you can identify which type of person you're dealing with, you will be able to choose appropriate reactions to their behaviors.
By the time you finish this course, you will understand that assertiveness involves taking responsibility when meeting your needs in a way that preserves the dignity and rights of others.
Instructor(s):Dawn Lianna
Dawn Lianna is an accomplished event manager, educator, and natural health expert with over 30 years of experience in event management, natural healing, and personal coaching. Her client list includes non-profit, community and educational organizations, along with corporations and individuals. As an event manager, she has planned, coordinated, and co-hosted over 500 successful events. She has a deep knowledge of the inner workings of the events space, which she shares with students as the instructor of the Event Management and Design course. She is also the author and instructor of the course, Keys to Effective Communication. Her MA in Counseling and Psychology, along with her status as Certified Hypnotherapist and Certified Neuro-Linguistic Programming (NLP) Practitioner, combine in her approach to trust, respect, and rapport in effective conversation. She is an active, certified coach who integrates alternative health practices and her personal studies of herbology, nutrition, positive thinking, intuition development, acupuncture, and massage in her work and her Introduction to Natural Health and Healing course.
Requirements:
Hardware Requirements:
- This course can be taken on either a PC or Mac.
Software Requirements:
- PC: Windows 8 or later.
- Mac: macOS 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
- Adobe Acrobat Reader.
- Software must be installed and fully operational before the course begins.
Other:
- Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Hide Syllabus
Lesson 1
What's Your Style? Taking a look at your preferred communication style.
Lesson 2
Are you someone's difficult person? Do you mostly interact as a Ruler, Thinker, Entertainer, or Relater?
Lesson 3
What's the problem? What do you want to be different about the situation? About the person? About yourself?
Lesson 4
What's the type? Do you know what they want? need?
Lesson 5
Rulers- review of hostile/angry people; pushy people, and rude people.
Lesson 6
Thinkers- review of stubborn people, silent people, and complaining people.
Lesson 7
Entertainers- review of self-centered, sneaky, and manipulative people
Lesson 8
Relaters- review of procrastinating, fence straddling people
Lesson 9
Reviewing the problem situation
Lesson 10
Selecting a general coping plan: do nothing; say goodbye, or change yourself= attitude and behavior
Lesson 11
Implementing your action plan; deciding on specific techniques
Lesson 12
Now what? a review of your progress and potential for future success
Hide Syllabus