Series:Supervisory Skills Level 3
Enroll at any time. Supervisory Skills Level 3 is a self-study, online program consisting of five classes.
Take Level 1, Level 2, and Level 3 to complete all 15 classes, meet Certified Public Manager Program eligibility, and receive a Pre-CPM Certificate. Learn more about the Idaho Certified Public Manager Program.
Classes included in Level 3:
The Extraordinary Leader: Going from Good to Great
What separates an average leader from an extraordinary leader? Internationally acclaimed leadership authority Jack Zenger provides some compelling answers. Drawing from his extensive research and best-selling book, Jack helps demystify the journey from good to great, exploring five key characteristics of extraordinary leaders. Video learning, facilitated training session activities and industry-specific case studies make this program ideal for mid-manager and executive-level leadership initiatives.
Learning Point Highlights
- Articulates the significant difference between average and extraordinary leaders
- Defines 16 competencies of high-performing leaders
- Helps leaders assess their strengths and avoid fatal flaws
Ready. Set. CHANGE!
As organizations change with increasing speed, so does the pace at which employees must respond. Employees need the skills to react smarter, adapt faster, and engage together in the face of change. Ready. Set. CHANGE!™ powerfully equips employees with the ability to positively and productively respond to any change...big or small. This must-have training program features classroom materials with multiple agenda options, video behavior modeling, and a Change Response Assessment.
Learning Point Highlights
- Explain how their reactions to change impact those around them
- Identify feelings, concerns or issues that might inhibit their effectiveness or decision-making around a change
- Apply The Change Response Strategy™ to proactively analyze and navigate any change
- Communicate effectively and appropriately to get the information they need to engage in change.
Preventing Retaliation in the Workplace: Recognize. Respond. Resolve
Ninety million dollars per year and rising . . . that is the direct cost of judgments levied annually by the EEOC for unlawful retaliation. Preventing Retaliation in the Workplace addresses the increased exposure employers face as claims surge. Employees learn to recognize potential problem situations and to deal with them in ways that reduce the risk to the organization. In addition, the use of this training can help your organization defend itself by making the case that it took reasonable steps to prevent retaliation.
Learning Point Highlights
- Conveys the serious legal consequences and workplace impacts of retaliation
- Presents a practical model for recognizing, responding to, and resolving retaliatory behavior
- Demonstrates how a culture of integrity is most effective in preventing retaliation
Life IS a Series of Presentations: Inspire, Inform & Influence. Anytime.
Employees who learn how to make their P.O.I.N.T. (Prepare, Outline, Involve audience, Narrow objectives, Tailor) can really make a difference! This simple but powerful five-step process empowers your workforce to communicate with impact anytime, anywhere. By voicemail or email, in meetings or hallway conversations, employees will be presenting themselves clearly, concisely, and confidently. It's the power to turn blank stares into smiles of understanding and support.
This program features the P.O.I.N.T. model:
P - Prepare
O - Outline intent
I - Involve audience
N - Narrow objective and focus
T - Tailor presentation throughout
Learning Point Highlights
- Encourages employees to approach communication in a whole new way
- Outlines a five-step method that increases individual impact
- Increases confidence and skills in all areas of communication
Whale Done!
Transform your organization with the power of positive relationships! Best-selling author Ken Blanchard shows how to improve workplace relationships and productivity by using the Whale Done!™ approach. Filmed on location at SeaWorld®, Whale Done!™ offers majestic sea creatures, a compelling message, and memorable training sessions and activities that will have an immediate and positive impact on your workplace.
This program features the Whale Done!™ approach:
- Build trust
- Accentuate the positive
- Redirect the energy
Learning Point Highlights
- Demonstrates how positive relationships can transform the workplace
- Presents practical approaches for building trust and respect
- Focuses on "what's right" as a strategy for continuous improvement
Enroll at any time. Students receive access to their online course within two to three business days of enrolling.
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