Series:Supervisory Skills Level 2
Enroll at any time. Supervisory Skills Level 2 is a self-study, online program consisting of five classes.
Take Level 1, Level 2, and Level 3 to complete all 15 classes, meet Certified Public Manager Program eligibility, and receive a Pre-CPM Certificate. Learn more about the Idaho Certified Public Manager Program.
Classes Included in Level 2:
Let’s T.A.L.K.: Handling the Difficult Performance Appraisal
How do your managers feel about giving performance appraisals? If the answers range from “pointless exercise” to “worst nightmare,” Let's T.A.L.K. will change their minds. The T.A.L.K. approach (Tell it like you see it; Ask for feedback; Lead toward a solution; Keep at it) makes appraisals easier and more effective, keeping the focus on work-related issues, not on personalities. Dramatic examples demonstrate techniques that help managers communicate expectations effectively and encourage top performers to do even better.
This program features the T.A.L.K. model:
T - Learn how to Tell employees exactly how you see it
A - Know to Ask for feedback from difficult direct reports
L - Discover ways to Lead toward a solution
K - Keep at it until needed changes stick
Learning Point Highlights
- Positions appraisals as a positive, practical tool for improving employee performance
- Presents a four-step communication model for more effective appraisals
- Helps managers make the case for the benefits of 360° feedback
The Courage to Coach
Effective coaching is the single most important factor in employee development today. This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation. An award-winning video and a realistic range of tough employee performance situations make this program ideal for anyone committed to supervisory success.
Learning Point Highlights
- Trains supervisors in how to start effective coaching conversations
- Provides a four-step coaching method applicable to any situation
- Equips supervisors to address employee attitudes as well as performance
ACE it! How to Solve Tough Workplace Problems
Equip your workforce with a problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once they learn to A.C.E. it!
This program features the A.C.E. model:
A - Ask fact and feeling questions
C - Clarify goals and identify concerns
E - Evaluate options and select workable solutions
Learning Point Highlights
- Helps organizations acknowledge ineffective attempts to solve problems
- Delivers a concise, three-step method for confronting and solving problems
- Empowers work teams to make lasting improvements
Fearless Facilitation: How to Lead Effective Meetings
Turn your meeting leaders into experts who can bring a laser-like focus to every agenda, manage discussions with ease and condense a week's worth of meetings into a single session. "Fearless Facilitators" skillfully engage participants and make any group engagement more productive.
Learning Point Highlights
- Covers all the fundamental techniques of effective facilitation
- Delivers an effective method for planning and managing meetings
- Takes current trainers and facilitators to a new level of effectiveness
Generations: MEET for Respect in the Workplace
With workers from four generations now active in the workforce, the potential for misunderstanding, frustration, and conflict puts increasing pressure on productivity. To turn that challenge into a competitive advantage, this program applies the M.E.E.T. approach to the complexities of effectively working in and managing a multigenerational workforce. Employees and managers gain insights, strategies and skills that help minimize generational conflict and strengthen collaboration.
This program features the M.E.E.T. model:
M - Make time to discuss
E - Explore differences
E - Encourage respect
T - Take personal responsibility
Learning Point Highlights
- Defines key characteristics of the four generations in the workplace
- Spotlights issues and situations influenced by generational differences
- Demonstrates applying the M.E.E.T. model in working effectively across generations
Enroll at any time. Students receive access to their online course within two to three business days of enrolling.
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