Series:Supervisory Skills Level 1
Enroll at any time. Supervisory Skills Level 1 is a self-study, online program consisting of five classes.
Take Level 1, Level 2, and Level 3 to complete all 15 classes, meet Certified Public Manager Program eligibility, and receive a Pre-CPM Certificate. Learn more about the Idaho Certified Public Manager Program.
Classes included in Level 1:
Peer Today, Boss Tomorrow
Help newly promoted supervisors navigate their changing roles and have immediate impact! Climb in the proverbial camper for an enlightening road trip with five friends who share experience and insights about making successful transitions from peer to boss. Key strategies, hands-on workshop activities and practical suggestions make this program is an excellent choice for organizations that promote from within or train new supervisors regularly.
Managing Your Own Productivity
Today's jobs rarely include detailed instructions, relying instead on the initiative of individual employees to figure out how to get their work accomplished. The modules of this program empower your employees to create effective plans, involve others, ask for help and prioritize their many competing tasks in order to deliver the results your organization needs to be successful.
This program features modules:
- Have a Plan. Work the Plan. Planning & Organizing for Results
- What Should I Do First? Effectively Managing Priorities
- It Takes a Team! Working with Others to Achieve Results
I wish My Manager Would Just ...
Twenty-five thousand employees can't be wrong when it comes to knowing what managers and supervisors can do to make their workplaces more productive, efficient and rewarding. Based on candid responses gathered in a large-scale, five-year survey, this program helps managers and supervisors consider the impact 2 positive and negative 2 that their management styles have on employees. It's a refreshing and honest look at the relationship between employees and managers.
Glad I Could Help
There is no tougher business situation than dealing with an angry customer, whether external or internal to your organization. Now, you can equip employees to handle those calls and confrontations without getting rattled. What's more, they'll become experts at working through misunderstandings, misinformation, and frustration over policies and practices, while helping angry customers feel heard and valued in the process.
It’s The Law: the Legal Side of Management
In the effort to prevent employee lawsuits, are your managers assets or liabilities? By providing them knowledge and tools to handle workplace issues effectively, this program turns managers into a front-line defense against costly litigation. Armed with an understanding of the critical legal issues facing them today, your managers will take a wealth of practical knowledge back to their departments.
Enroll at any time. Students receive access to their online course within two to three business days of enrolling.
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