Patient Access Specialist 3.0, Self-Paced

Time-on-Task: 41 hours
Courses may be completed in as little as a few short weeks, or up to 6 months.

Your success throughout your online course experience will be represented digitally within a badge. The badge will show your employers and professional network your qualifications as well as course materials you mastered.

Course Description
This course prepares you to sit for the certification exam.

This course introduces students to the many roles and responsibilities encompassed by the Patient Access Services department in a hospital setting. They will also learn about the delivery of the critical components of the revenue cycle and compliance issues with regulatory agencies. In addition, the course will provide students with an understanding of the role of correct patient identification practices in maintaining patient safety and the need for extraordinary customer service skills in difficult situations. Finally, students will gain the skills and knowledge required to sit for the Certified Healthcare Access Associate certification exam. is one of five courses comprising the Patient Access Specialist Program. Students will be introduced to the many roles and responsibilities encompassed by the Patient Access Services department in a hospital setting. They will also learn about the delivery of the critical components of the revenue cycle and compliance issues with regulatory agencies. In addition, the course will provide students with an understanding of the role of correct patient identification practices in maintaining patient safety and the need for extraordinary customer service skills in difficult situations. Finally, students will gain the skills and knowledge required to sit for the Certified Healthcare Access Associate certification exam.

Course Objectives

•       Explain the revenue cycle and the functions of a Patient Access Specialist
•       Identify government and regulatory agency requirements applicable to the Patient Access Specialist position
•       Describe how the measurement of performance, safety, and accuracy relates to the future development of an organization
•       Explain the NAHAM (National Association of Healthcare Access Management) model and how it applies to the CHAA exam

You want to be engaged as you learn. We get it.  We also know engagement is important to true retention and learning. For that reason, each course includes:

•       Online course material
•       Interactive lesson presentations
•       Audio-to-go podcasts
•       Personalized study guides
•       User-specific pacing charts
•       Engaging lesson presentations
•       Interactive “Check Your Understanding” exercises/quizzes
•       Mobile Friendly Experience: laptops, computers, tablets, etc.