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Series : Supervisory Skills Levels 1-3

Fee: $775.00   

Description: Enroll at anytime. Help newly promoted supervisors navigate their changing roles and have an immediate impact! Key strategies, hands-on workshop activities, and practical suggestions make this program an excellent choice for organizations that promote from within or train new supervisors regularly. This is a self-study, online program consisting of 15 individual classes.

To meet Certified Public Manager Program eligibility, you must complete all 15 courses and receive a Pre-CPM Certificate. Learn more about the Idaho Certified Public Manager Program.

Supervisory Skills Level 1
5 classes:
              Peer Today, Boss Tomorrow
              Managing your own productivity
              I wish my manager Would Just…
              Glad I Could Help
              It’s the Law: the Legal Side of Management

Supervisory Skills Level 2
5 classes:
              Let’s T.A.L.K: Handling the Difficult Performance Appraisal
              The Courage to Coach
              Ace it! How to Solve Tough Workplace Problems
              Fearless Facilitation: How to Lead Effective Meetings
              Generations: MEET for Respect in the Workplace

Supervisory Skills Level 3
5 classes:
              The Extraordinary Leader: Going from Good to Great
              Ready. Set. CHANGE!
              Preventing Retaliation in the Workplace: Recognize. Respond. Resolve
              Life IS a Series of Presentations: Inspire, Inform & Influence. Anytime
              Whale Done!

Enroll at any time. Students receive access to their online course within two to three business days of enrolling.
 


Add To Cart »

Class Name (Course #/Class ID) Location Start Date Class Schedule
Ace it! How to Solve Tough Workplace Problems:
Supervisory Skills
Level 2 (CT-O-SOLLAH-0077 /112816) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
Fearless Facilitation: How to Lead Effective Meetings:
Supervisory Skills
Level 2 (CT-O-SOLLAH-0078 /112817) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
Generations: MEET for Respect in the Workplace:
Supervisory Skills
Level 2 (CT-O-SOLLAH-0079 /112818) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
Glad I Could Help:
Supervisory Skills
Level 1 (CT-O-SOLLAH-0073 /112810) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
I Wish My Manager Would Just…:
Supervisory Skills
Level 1 (CT-O-SOLLAH-0072 /112809) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
It’s the Law: the Legal Side of Management:
Supervisory Skills
Level 1 (CT-O-SOLLAH-0074 /112811) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
Let’s T.A.L.K: Handling the Difficult Performance Appraisal:
Supervisory Skills
Level 2 (CT-O-SOLLAH-0075 /112814) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
Life IS a Series of Presentations: Inspire, Inform & Influence. Anytime:
Supervisory Skills
:Level 3 (CT-O-SOLLAH-0083 /112822) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
Managing Your Own Productivity:
Supervisory Skills
Level 1 (CT-O-SOLLAH-0071 /112808) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
Peer Today, Boss Tomorrow:
Supervisory Skills
Level 1 (CT-O-SOLLAH-0070 /112807) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
Preventing Retaliation in the Workplace: Recognize. Respond. Resolve:
Supervisory Skills
Level 3 (CT-O-SOLLAH-0082 /112821) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
Ready. Set. CHANGE!
Supervisory Skills
Level 3 (CT-O-SOLLAH-0081 /112820) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
The Courage to Coach:
Supervisory Skills
Level 2 (CT-O-SOLLAH-0076 /112815) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
The Extraordinary Leader: Going from Good to Great
Supervisory Skills
Level 2 (CT-O-SOLLAH-0080 /112819) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
Whale Done!:
Supervisory Skills
Level 3 (CT-O-SOLLAH-0084 /112823) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
 

Series : Supervisory Skills Level 1

Fee: $285.00   

Description: Enroll at any time. Supervisory Skills Level 1 is a self-study, online program consisting of five classes.

Take Level 1, Level 2, and Level 3 to complete all 15 classes, meet Certified Public Manager Program eligibility, and receive a Pre-CPM Certificate. Learn more about the Idaho Certified Public Manager Program.

Classes included in Level 1:

Peer Today, Boss Tomorrow
Help newly promoted supervisors navigate their changing roles and have immediate impact! Climb in the proverbial camper for an enlightening road trip with five friends who share experience and insights about making successful transitions from peer to boss. Key strategies, hands-on workshop activities and practical suggestions make this program is an excellent choice for organizations that promote from within or train new supervisors regularly.
Managing Your Own Productivity
Today's jobs rarely include detailed instructions, relying instead on the initiative of individual employees to figure out how to get their work accomplished. The modules of this program empower your employees to create effective plans, involve others, ask for help and prioritize their many competing tasks in order to deliver the results your organization needs to be successful.

This program features modules:
  • Have a Plan. Work the Plan. Planning & Organizing for Results
  • What Should I Do First? Effectively Managing Priorities
  • It Takes a Team! Working with Others to Achieve Results
I wish My Manager Would Just ...
Twenty-five thousand employees can't be wrong when it comes to knowing what managers and supervisors can do to make their workplaces more productive, efficient and rewarding. Based on candid responses gathered in a large-scale, five-year survey, this program helps managers and supervisors consider the impact 2 positive and negative 2 that their management styles have on employees. It's a refreshing and honest look at the relationship between employees and managers.
Glad I Could Help
There is no tougher business situation than dealing with an angry customer, whether external or internal to your organization. Now, you can equip employees to handle those calls and confrontations without getting rattled. What's more, they'll become experts at working through misunderstandings, misinformation, and frustration over policies and practices, while helping angry customers feel heard and valued in the process.
It’s The Law: the Legal Side of Management
In the effort to prevent employee lawsuits, are your managers assets or liabilities? By providing them knowledge and tools to handle workplace issues effectively, this program turns managers into a front-line defense against costly litigation. Armed with an understanding of the critical legal issues facing them today, your managers will take a wealth of practical knowledge back to their departments.
Enroll at any time. Students receive access to their online course within two to three business days of enrolling.


Add To Cart »

Class Name (Course #/Class ID) Location Start Date Class Schedule
Glad I Could Help:
Supervisory Skills
Level 1 (CT-O-SOLLAH-0073 /112810) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
I Wish My Manager Would Just…:
Supervisory Skills
Level 1 (CT-O-SOLLAH-0072 /112809) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
It’s the Law: the Legal Side of Management:
Supervisory Skills
Level 1 (CT-O-SOLLAH-0074 /112811) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
Managing Your Own Productivity:
Supervisory Skills
Level 1 (CT-O-SOLLAH-0071 /112808) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
Peer Today, Boss Tomorrow:
Supervisory Skills
Level 1 (CT-O-SOLLAH-0070 /112807) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
 

Series : Supervisory Skills Level 3

Fee: $285.00   

Description: Enroll at any time. Supervisory Skills Level 3 is a self-study, online program consisting of five classes. 

Take Level 1, Level 2, and Level 3 to complete all 15 classes, meet Certified Public Manager Program eligibility, and receive a Pre-CPM Certificate. Learn more about the Idaho Certified Public Manager Program.

Classes included in Level 3:

The Extraordinary Leader: Going from Good to Great
What separates an average leader from an extraordinary leader? Internationally acclaimed leadership authority Jack Zenger provides some compelling answers. Drawing from his extensive research and best-selling book, Jack helps demystify the journey from good to great, exploring five key characteristics of extraordinary leaders. Video learning, facilitated training session activities and industry-specific case studies make this program ideal for mid-manager and executive-level leadership initiatives.
 
Learning Point Highlights
  • Articulates the significant difference between average and extraordinary leaders
  • Defines 16 competencies of high-performing leaders
  • Helps leaders assess their strengths and avoid fatal flaws
Ready. Set. CHANGE!
As organizations change with increasing speed, so does the pace at which employees must respond. Employees need the skills to react smarter, adapt faster, and engage together in the face of change. Ready. Set. CHANGE!™ powerfully equips employees with the ability to positively and productively respond to any change...big or small. This must-have training program features classroom materials with multiple agenda options, video behavior modeling, and a Change Response Assessment.
 
Learning Point Highlights
  • Explain how their reactions to change impact those around them
  • Identify feelings, concerns or issues that might inhibit their effectiveness or decision-making around a change
  • Apply The Change Response Strategy™ to proactively analyze and navigate any change
  • Communicate effectively and appropriately to get the information they need to engage in change.
Preventing Retaliation in the Workplace: Recognize. Respond. Resolve
Ninety million dollars per year and rising . . . that is the direct cost of judgments levied annually by the EEOC for unlawful retaliation. Preventing Retaliation in the Workplace addresses the increased exposure employers face as claims surge. Employees learn to recognize potential problem situations and to deal with them in ways that reduce the risk to the organization. In addition, the use of this training can help your organization defend itself by making the case that it took reasonable steps to prevent retaliation.
 
Learning Point Highlights
  • Conveys the serious legal consequences and workplace impacts of retaliation
  • Presents a practical model for recognizing, responding to, and resolving retaliatory behavior
  • Demonstrates how a culture of integrity is most effective in preventing retaliation
Life IS a Series of Presentations: Inspire, Inform & Influence. Anytime.
Employees who learn how to make their P.O.I.N.T. (Prepare, Outline, Involve audience, Narrow objectives, Tailor) can really make a difference! This simple but powerful five-step process empowers your workforce to communicate with impact anytime, anywhere. By voicemail or email, in meetings or hallway conversations, employees will be presenting themselves clearly, concisely, and confidently. It's the power to turn blank stares into smiles of understanding and support.
 
This program features the P.O.I.N.T. model:
P - Prepare
O - Outline intent
I - Involve audience
N - Narrow objective and focus
T - Tailor presentation throughout
 
Learning Point Highlights
  • Encourages employees to approach communication in a whole new way
  • Outlines a five-step method that increases individual impact
  • Increases confidence and skills in all areas of communication
Whale Done!
Transform your organization with the power of positive relationships! Best-selling author Ken Blanchard shows how to improve workplace relationships and productivity by using the Whale Done!™ approach. Filmed on location at SeaWorld®, Whale Done!™ offers majestic sea creatures, a compelling message, and memorable training sessions and activities that will have an immediate and positive impact on your workplace.
 
This program features the Whale Done!™ approach:
  • Build trust
  • Accentuate the positive
  • Redirect the energy
 
Learning Point Highlights
  • Demonstrates how positive relationships can transform the workplace
  • Presents practical approaches for building trust and respect
  • Focuses on "what's right" as a strategy for continuous improvement
Enroll at any time. Students receive access to their online course within two to three business days of enrolling.


Add To Cart »

Class Name (Course #/Class ID) Location Start Date Class Schedule
Life IS a Series of Presentations: Inspire, Inform & Influence. Anytime:
Supervisory Skills
:Level 3 (CT-O-SOLLAH-0083 /112822) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
Preventing Retaliation in the Workplace: Recognize. Respond. Resolve:
Supervisory Skills
Level 3 (CT-O-SOLLAH-0082 /112821) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
Ready. Set. CHANGE!
Supervisory Skills
Level 3 (CT-O-SOLLAH-0081 /112820) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
The Extraordinary Leader: Going from Good to Great
Supervisory Skills
Level 2 (CT-O-SOLLAH-0080 /112819) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
Whale Done!:
Supervisory Skills
Level 3 (CT-O-SOLLAH-0084 /112823) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
 

Series : Supervisory Skills Level 2

Fee: $285.00   

Description: Enroll at any time. Supervisory Skills Level 2 is a self-study, online program consisting of five classes. 

Take Level 1, Level 2, and Level 3 to complete all 15 classes, meet Certified Public Manager Program eligibility, and receive a Pre-CPM Certificate. Learn more about the Idaho Certified Public Manager Program.

Classes Included in Level 2:

Let’s T.A.L.K.: Handling the Difficult Performance Appraisal
How do your managers feel about giving performance appraisals? If the answers range from “pointless exercise” to “worst nightmare,” Let's T.A.L.K. will change their minds. The T.A.L.K. approach (Tell it like you see it; Ask for feedback; Lead toward a solution; Keep at it) makes appraisals easier and more effective, keeping the focus on work-related issues, not on personalities. Dramatic examples demonstrate techniques that help managers communicate expectations effectively and encourage top performers to do even better.

This program features the T.A.L.K. model:
T - Learn how to Tell employees exactly how you see it
A - Know to Ask for feedback from difficult direct reports
L - Discover ways to Lead toward a solution
K - Keep at it until needed changes stick
 
Learning Point Highlights
  • Positions appraisals as a positive, practical tool for improving employee performance
  • Presents a four-step communication model for more effective appraisals
  • Helps managers make the case for the benefits of 360° feedback
The Courage to Coach
Effective coaching is the single most important factor in employee development today. This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation. An award-winning video and a realistic range of tough employee performance situations make this program ideal for anyone committed to supervisory success.
 
Learning Point Highlights
  • Trains supervisors in how to start effective coaching conversations
  • Provides a four-step coaching method applicable to any situation
  • Equips supervisors to address employee attitudes as well as performance
 
ACE it! How to Solve Tough Workplace Problems
Equip your workforce with a problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once they learn to A.C.E. it!
 
This program features the A.C.E. model:
A - Ask fact and feeling questions
C - Clarify goals and identify concerns
E - Evaluate options and select workable solutions
 
Learning Point Highlights
  • Helps organizations acknowledge ineffective attempts to solve problems
  • Delivers a concise, three-step method for confronting and solving problems
  • Empowers work teams to make lasting improvements
 
Fearless Facilitation: How to Lead Effective Meetings
Turn your meeting leaders into experts who can bring a laser-like focus to every agenda, manage discussions with ease and condense a week's worth of meetings into a single session. "Fearless Facilitators" skillfully engage participants and make any group engagement more productive.
 
Learning Point Highlights
  • Covers all the fundamental techniques of effective facilitation
  • Delivers an effective method for planning and managing meetings
  • Takes current trainers and facilitators to a new level of effectiveness
Generations: MEET for Respect in the Workplace
With workers from four generations now active in the workforce, the potential for misunderstanding, frustration, and conflict puts increasing pressure on productivity. To turn that challenge into a competitive advantage, this program applies the M.E.E.T. approach to the complexities of effectively working in and managing a multigenerational workforce. Employees and managers gain insights, strategies and skills that help minimize generational conflict and strengthen collaboration.
 
This program features the M.E.E.T. model:
M - Make time to discuss
E - Explore differences
E - Encourage respect
T - Take personal responsibility
 
Learning Point Highlights
  • Defines key characteristics of the four generations in the workplace
  • Spotlights issues and situations influenced by generational differences
  • Demonstrates applying the M.E.E.T. model in working effectively across generations
Enroll at any time. Students receive access to their online course within two to three business days of enrolling.


Add To Cart »

Class Name (Course #/Class ID) Location Start Date Class Schedule
Ace it! How to Solve Tough Workplace Problems:
Supervisory Skills
Level 2 (CT-O-SOLLAH-0077 /112816) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
Fearless Facilitation: How to Lead Effective Meetings:
Supervisory Skills
Level 2 (CT-O-SOLLAH-0078 /112817) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
Generations: MEET for Respect in the Workplace:
Supervisory Skills
Level 2 (CT-O-SOLLAH-0079 /112818) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
Let’s T.A.L.K: Handling the Difficult Performance Appraisal:
Supervisory Skills
Level 2 (CT-O-SOLLAH-0075 /112814) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
The Courage to Coach:
Supervisory Skills
Level 2 (CT-O-SOLLAH-0076 /112815) 		06/01/2023 ; ;
Class Skip Dates :Self-Paced (New lessons are released Any time - self paced course)
 

North Idaho College Workforce Training Center  |  525 South Clearwater Loop  |  Post Falls, ID 83854  | 208.769.3333